Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.

Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

High volumes of repetitive customer inquiries strain assisted support channels and create friction across digital touchpoints. This role owns the end-to-end development of proactive customer care content across Reddit, Facebook, and X for Boost Mobile and DISH, to address customer pain points by converting operational complexity into accurate, self-service content across social platforms. By leveraging data from search, social listening, phone and chat metrics, and AI engine queries, this position establishes proactive guides and media assets that resolve issues before customers reach support channels. The position expands channel coverage, strengthens measurement systems, and optimizes content for search and AI discovery.

What Success Looks Like (Objectives):

• Build and maintain a proactive content roadmap across Reddit, Facebook, and X for Dish and Boost Mobile brands to drive deflection metrics
• Synthesize customer signals from social listening, call/chat logs, search trends, and AI-generated answers into prioritized content projects
• Produce publish-ready written guides, graphic assets, and captioned short-form video formatted for channel-native requirements
• Establish a structured Reddit content architecture with parent topic hubs and child issue guides to optimize discovery by search engines and AI assistants
• Partner with product, web, and analytics teams to distinguish content gaps from software defects, routing operational issues appropriately
• Deploy generative AI tools across research, drafting, and asset creation to increase production efficiency while ensuring brand alignment and accuracy

Skills, Experience and Requirements

Core Skills and Competencies (What you’ll bring):

• Ability to translate technical processes and product limitations into clear, plain-language customer guidance
• Exceptional writing skills
• Strong skills in short-form video production, editing, captioning, and graphic design using Adobe Photoshop and Illustrator
• AI Application proficiency using tools such as Adobe Firefly or generative AI platforms for research, drafting, and visual asset generation
• Critical experience analyzing social listening data, web traffic metrics, search trends, and call/chat logs to identify customer pain points
• Deep understanding of channel-native formatting, tone, and community conventions across Reddit, Facebook, and X

Additional Qualifications:

• Experience in customer service, hospitality, community management, or direct customer-facing environments

Minimum Requirements:

• Minimum Education: Bachelor’s Degree (or 3+ years of equivalent practical experience)
• Minimum Experience: 3+ years of experience in social media content strategy, digital content creation, or customer experience operations
• Required Technical Skills: Must have experience with:
• Adobe Creative Cloud (Photoshop, Illustrator, After Effects)
• AI-assisted design and content tools (Adobe Firefly or equivalent generative AI software)
• Social listening and digital analytics tools (Sprinklr Experience Preferred)

Visa sponsorship not available for this role

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. 

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.

EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)